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IGD Services Limited
Terms and Conditions of Trading |
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- In these conditions the following words have the following meanings:
Authorised User: a person entitled to receive or view the Report;
the Buyer: the person(s), firm or company who purchases Goods or Services from IGD;
IGD: either IGD Services Limited (a company registered in England and Wales under number 03357260) r The Institute of Grocery Distribution (a company limited by guarantee and registered in England and Wales under number 00105680), whichever of those bodies has offered to contract as principal in respect of the supply of particular Goods and/or Services;
Contract: any contract between IGD and the Buyer for the supply and purchase of Goods and/or Services, incorporating these conditions, the Buyer's order and the Privacy Policy. Each type of Good or Service ordered shall constitute a separate Contract;
Copyright Notice: the copyright notice accessible from the Website from time to time;
Goods: any goods (including Reports) agreed in the Contract to be supplied to the Buyer by IGD (including any part or parts of them).
Intellectual Property: any patent, registered design, copyright, database right, design right, topography right, utility model right, trade mark, service mark, application to register any of the aforementioned rights, trade secret, right in unpatented know-how, right of confidence, right under licence and any other intellectual or industrial property right of any nature whatsoever in any part of the world whether or not capable of protection by registration together with applications associated to any such rights;
Materials: materials of any nature and on any medium that we provide to you as part of the Contract (including Goods and any documentation, data, diagrams, charts, records and reports);
Privacy Policy: the privacy policy accessible from the Website from time to time;
Report: any report in hard or soft copy or in any other form or on any other media supplied by IGD from time to time;
Services: any services agreed in the Contract to be supplied to the Buyer by IGD (including any part or parts of them) including without limitation courses, conferences, training or events;
Site Terms: the site terms accessible from the Website from time to time;
Website: the web site operated by us to make available Reports electronically, currently at the following uniform resource locator address: "www.igd.com".
- In these conditions:
- as appropriate,
"you" and "your" are references
to the Buyer and "us", "our" and
"we" are references to IGD;
- references to any
statute or statutory provision shall, unless the
context otherwise requires, be construed as a
reference to that statute or statutory provision as
from time to time amended, consolidated, modified,
extended, re-enacted or replaced;
- references to the
masculine include the feminine and the neuter and to
the singular include the plural and vice versa as
the context admits or requires;
- headings will not
affect the construction of these conditions.
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- Subject to any variation
under condition 2.3 the Contract will be on these
conditions to the exclusion of all other terms and
conditions submitted, proposed or stipulated by you
(including any terms or conditions which you purport
to apply under any purchase order, confirmation of
order, specification or other document).
- No terms or conditions
endorsed upon, delivered with or contained in your
purchase order, confirmation of order, specification
or other document will form part of the Contract
simply as a result of such document being referred to
in the Contract unless agreed by us in accordance with
these conditions.
- These
conditions apply to all our sales and supplies of
Goods and/or Services by us to you (save for retail
analysis information services in respect of which
separate conditions apply).
- You shall make each
order using our standard order form off-line or on
our website or by an e-mail that contains all the
information required by our off-line or website
standard order forms. Each order for Goods and/or
Services by you from us shall be deemed to be an
offer by you to purchase Goods and/or Services
subject to these conditions.
- No order placed by you
shall be deemed to be accepted by us until the
earlier of: (a) signing by us (if in hard copy); or
(b) receipt by you of our confirmed acceptance in
writing, by e-mail or other durable medium; (c)
dispatch by us to you of your username and password
log-in details for electronic access to a Report in
response to your order for the Report; (d)
collection by us from you of the charges payable by
you under the Contract or (e) commencement of
delivery or provision by us to you of the Goods or
Services ordered by you. We may, but will not
necessarily, acknowledge receipt of your order. If
we do so, the acknowledgement of receipt shall not
constitute our acceptance of your order unless we
expressly stipulate that it is acceptance.
- We shall assume that
any person who reasonably holds themselves out as
being your authorised representative shall be
entitled to place an order on your behalf. You must
ensure that the terms of your order and any
applicable specification are complete and accurate.
- Any quotation given by
us is not an offer by us. It requires you to make an
order, which we may accept. Any quotation is valid
for a period of 30 days only from its date, provided
that we have not previously withdrawn it.
- The Contract
constitutes the entire understanding between the
parties relating to the subject matter hereof and
supersedes any and all previous agreements,
arrangements, statements and understandings whether
oral or written relating to the subject matter. Each
of the parties acknowledges that no representation
has been made to it or relied upon by it except as
is recorded in the Contract. Any variation to the
Contract and any representations about the Goods
and/or Services shall have no effect unless
expressly agreed in writing or by e-mail or by other
durable medium by a duly authorised representative
of us.
Nothing in this condition will exclude or limit our
liability for fraudulent misrepresentation.
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- Unless otherwise agreed
by us, we shall deliver the Goods to the place and/or
electronically as stipulated in your order and
performance of the Services shall take place on the
date and at the place stipulated by us. We reserve the
right to make reasonable changes to the venue, timing
and content of the Services.
- Any dates specified by
us for delivery of the Goods or provision of the
Services are intended to be an estimate and time for
delivery and/or provision shall not be made of the
essence by notice. If no dates are so specified,
delivery or provision will be within a reasonable
time.
- Subject to the other
provisions of these conditions we will not be liable
for any direct, indirect or consequential loss (all
three of which terms include, without limitation, loss
of profits, loss of revenue, loss of business,
depletion of goodwill and like loss), costs, damages,
charges or expenses caused directly or indirectly by
any delay in the delivery of the Goods or provision of
the Services (even if caused by our negligence), nor
will any delay entitle you to terminate or rescind the
Contract unless such delay exceeds 180 days.
- If for any reason you
will not accept delivery of any of the Goods when they
are ready for delivery, or we are unable to deliver
the Goods on time because you have not provided
appropriate instructions, documents, licences or
authorisations:
- risk in the Goods
will pass to you (including for loss or damage
caused by our negligence);
- the Goods will be
deemed to have been delivered; and
- we may store the
Goods until delivery whereupon you will be liable
for all related costs and expenses (including,
without limitation, storage and insurance).
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- Subject to condition
4.4, the Goods are at your risk from the time of
delivery.
- Ownership of the
physical Goods shall not pass to you until we have
received in full (in cash or cleared funds) all sums
due to us in respect of the Goods and all other sums
which are or which become due to us from you on any
account.
- Until ownership of the
Goods has passed to you, you must:
- hold the Goods on a
fiduciary basis as our bailee;
- store the Goods (at
no cost to us) separately from all your other
goods or any third party in such a way that they
remain readily identifiable as our property;
- not destroy, deface
or obscure any identifying mark or packaging on or
relating to the Goods;
- maintain
the Goods in satisfactory condition and keep them
insured on our behalf for their full price against
all risks to the reasonable satisfaction of us. On
request you shall produce the policy of insurance
to us; and
- hold the proceeds of
the insurance referred to in condition 6.3(d) on
trust for us and not mix them with any other
money, nor pay the proceeds into an overdrawn bank
account.
- You may resell the Goods
before ownership has passed to you solely on the
conditions that any sale shall be effected in the
ordinary course of your business at full market value,
and shall be a sale of our property on your own behalf
and you shall deal as principal when making such a
sale.
- Your right to possession
of the Goods shall terminate immediately if, before
ownership:
- You have a bankruptcy
order made against you or make an arrangement or
composition with your creditors, or otherwise take
the benefit of any statutory provision for the time
being in force for the relief of insolvent debtors,
or (being a body corporate) convene a meeting of
creditors (whether formal or informal), or enter
into liquidation (whether voluntary or compulsory)
except a solvent voluntary liquidation for the
purpose only of reconstruction or amalgamation, or
have a receiver and/or manager, administrator or
administrative receiver appointed of your
undertaking or any part thereof, or a resolution is
passed or a petition presented to any court for your
winding up or for the granting of an administration
order in respect of you, or any proceedings are
commenced relating to your insolvency or possible
insolvency; or
- you suffer or allow
any execution, whether legal or equitable, to be
levied on your property or obtained against you, or
fail to observe/perform any of your obligations
under the Contract or any other contract between us
and you, or are unable to pay your debts within the
meaning of section 123 of the Insolvency Act 1986 or
you cease to trade; or
- you encumber or in any
way charge any of the Goods.
- We shall be entitled to
recover payment for the Goods notwithstanding that
ownership of any of the Goods has not passed from us.
- You grant to us, our
agents and employees an irrevocable licence at any
time to enter any premises where the Goods are or may
be stored in order to inspect them, or, where your
right to possession has terminated, to recover them.
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- We
warrant that (subject to the other provisions of these
conditions):
- upon delivery the
Goods will
be of satisfactory quality and the Goods and/or
Services will comply with the description of the
Goods and/or Services as set out on our website; and
- the Services will be
performed with reasonable skill and care.
- We
shall not be liable for a breach of any of the
warranties in condition 9.1(a) unless:
- you give written
notice of the defect to us, and (if the defect is as
a result of damage in transit) to the carrier,
within 3 days of the time when you discover or ought
to have discovered the defect; and
- We are given a
reasonable opportunity after receiving the notice of
examining such Goods and you (if we ask you to)
return such Goods to our place of business at your
cost for the examination to take place there.
- We
shall not be liable for a breach of any of the
warranties in condition 9.1(a) if:
- you make any further
use of such Goods after giving such notice; o
- the defect arises
because you failed to follow our oral or written
instructions as to the storage, installation,
commissioning, use or maintenance of the Goods or
(if there are none) good trade practice; or
- you alter or repair
such Goods without our written consent.
- Subject
to conditions 9.2 and 9.3, if any of the Goods and/or
Services do not conform with any of the warranties in
condition 9.1 we shall at our option (and as
appropriate) repair or replace such Goods (or the
defective part) or refund the price of such Goods or
and/or Services at the pro rata Contract rate
provided that, if we so request, you shall, at the
your expense, return the Goods or the part of such
Goods which is defective to us.
- If we comply with
condition 9.4 we shall have no further liability for a
breach of any of the warranties in condition 9.1 in
respect of such Goods and/or Services.
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- Subject to condition 9,
the following provisions set out our entire financial
liability (including any liability for the acts or
omissions of our employees, agents and
sub-contractors) to you in respect of:
- any breach of these
conditions; and
- any representation,
statement or tortious act or omission including
negligence arising under or in connection with the
Contract.
- To
the fullest extent permitted by law, save for the
conditions implied by section 12 of the Sale of Goods
Act 1979, the Contract sets out the entire liability
of IGD to the Buyer in respect of lost, late, damaged
or defective Goods and/or Services and shall apply in
lieu of all conditions, warranties or obligations
which would otherwise be implied by statute, common
law or otherwise.
Without prejudice to the generality of the foregoing,
we do not warrant that the Services or any Materials
will meet your present or future needs or requirements
or that they will be complete, error free or wholly
accurate or that they will be delivered or provided
without interruption, fault or error. It is possible
that some errors or omissions may occur in the
Services and/or Materials because of the immense
quantity of information and some information cannot
always be verified. We do not warrant that the
Services or Materials should be used as the deciding
factor for any business decision.
- Nothing
in these conditions excludes or limits our liability
for fraudulent misrepresentation or for death or
personal injury caused by our negligence.
- Subject to conditions
10.2 and 10.3:
- our total liability
in contract, tort (including negligence or breach
of statutory duty), misrepresentation, restitution
or otherwise, arising in connection with the
performance or contemplated performance of this
Contract shall be limited to the price of the
Goods and/or Services supplied under the Contract;
and
- we shall not be
liable to you for any indirect or consequential
loss or damage (whether for loss of profit, loss
of business, loss of revenue, depletion of
goodwill or otherwise), costs, expenses or other
claims for consequential compensation whatsoever
(howsoever caused) which arise out of or in
connection with the Contract.
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Cancellation and termination |
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- You may cancel or assign a Contract which relates to a
training course or conference or other event booking
and obtain a full refund for the sums paid in respect
of the cancelled element. In the event of a
cancellation or assignment, you shall be immediately
liable to pay a compensation fee. The compensation fee
shall be calculated depending upon the amount of
notice that we have received from you as set out in
the table below:
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Clear
days notice received by us before (start) date of
training course or conference or other event |
Compensation
Fee (as % of price of Goods and Services relating
to the cancelled or assigned training course or
conference place or other event) |
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Less than 28 days |
10% |
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Less than 14 days |
50% |
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Less
than 7 |
No
cancellation or assignment permitted without our
prior written consent. |
- Without prejudice to the
other rights of termination expressed in the Contract,
either party may terminate the Contract by written
notice to the other if:
- a voluntary agreement
is approved, or an administration order is made, or
a receiver or administrative receiver is appointed
over any of the other's assets or an undertaking or
a resolution or petition to wind up the other is
passed or presented (other than for the purposes of
amalgamation or reconstruction) or if any
circumstances arise which entitle the Court or a
creditor to appoint a receiver, administrative
receiver or administrator or to present a winding-up
petition or make a winding-up order or if the other
party is unable to pay its debts within the meaning
of Section 123 of the Insolvency Act 1986; or
- the other party fails
to perform any material obligation hereunder and (in
the case of a remediable breach) fails to remedy the
breach within 30 days of receipt of notice so to do,
which it does not remedy within 30 days after
receiving written notice of the breach.
- Upon termination, you
shall also immediately pay to us any charges that are
outstanding under the Contract. Termination of the
Contract will be without prejudice to any other rights
or remedies which you or we may be entitled to under
the Contract or at law and will not affect any accrued
rights or liabilities of either you or us nor the
coming into force or continuance in force of any
provision which is expressly or by implication
intended to come into or continue in force on or after
termination.
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Intellectual property rights |
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- You acknowledge that the
legal and beneficial interest in Intellectual Property
Rights relating to, or developed by us in connection
with, the Goods and/or Services belong to us or our
licensors. This includes all Intellectual Property
Rights in any Materials.
- We grant to you a
non-exclusive, non-transferable licence to use the
Intellectual Property Rights referred to above for the
sole purpose of receiving the relevant Goods and/or
Services. This licence is subject to the following
restrictions:
- you may use those
Intellectual Property Rights for your own internal
business purposes; and
- you may only permit
Authorised Users to use or access the Materials
and view the Materials. Authorised Users who are
authorised by us to receive an electronic copy of
the Report may save the Report to their local hard
drive, make an additional copy for archiving or
back-up purposes and print one copy for their own
use, but not for sharing with any unauthorised
people or over a network in which unauthorised
people may have access. An Authorised User must
not access or store the Materials concurrently
from or on more than one computer; each additional
use will count as an additional Authorised User.
Authorised Users who receive a hard copy of the
Report may only permit other Authorised Users to
view the hard copy; and
- you may use those
Intellectual Property Rights for the sole external
purpose of marketing or promoting your normal
business to an existing or potential retail
customer in accordance with condition 12.3 below;
and
- you may not, without
our prior written consent, make available, copy,
reproduce, retransmit, disseminate, sell, license,
distribute, publish, broadcast or otherwise
circulate Materials that we make available to you
to any other person (including without limitation
your employees, agents, contractors and customers)
or in any way other than as expressly permitted by
us.
- You may include limited
extracts of Materials in communications to your
employees who are not Authorised Users and to existing
or potential customers in the normal course of your
business, provided that (a) you do not charge any
money or anything for money's worth for supply of any
of the Materials, and (b) you do not disclose more
than a small part of any text, tables or charts from
the Materials, and (c) you credit us as the source of
the information and include our copyright notice, and
(d) you fairly represent and do not alter the material
in any way. You may also store Materials on an
electronic storage device provided that adequate
security measures are in place to protect the
Materials from disclosure to personnel who are not
Authorised Users.
- You acknowledge that the
type of licence referred to in your order will
determine the relevant Authorised Users as follows:
- For 1 to 50 Authorised
Users, these are the personnel specified in your order
or registered on the Website or with us at a later
stage. For Corporate Access, these are personnel
registered on the Website or with us. In the context
of this provision "personnel" means
individuals who are employees of you. If you would
like to have more than 50 Authorised Users, you must
first obtain Corporate Access. Corporate Access does
not necessarily mean access by anyone in your
organisation. The Corporate Access option is only
available if we have specifically agreed the extent of
usage in terms of number, type and location of
employees with you in writing, by e-mail or by other
durable form.
- You shall ensure that
Materials are only made available to and accessed by
Authorised Users in accordance with these conditions.
If the people who constitute Authorised Users change
from time to time, you shall promptly update the
details of who is an Authorised User. You agree to
cooperate with us if we wish to monitor your
compliance with this requirement (such cooperation to
include providing us with access to premises to
inspect the way in which Materials are used by
personnel) ("Audit"). If an Audit reveals
that any Materials are used by personnel or any of
your agents or sub-contractors who are not Authorised
Users you agree to promptly reimburse us for any
underpaid fees (at our then current list price)
together with any costs incurred by us in carrying out
the Audit.
- You will promptly give
notice in writing to us in the event that you become
aware of
any infringement or suspected infringement of our
Intellectual Property Rights in or relating to the
Materials or Services and any claim that any Materials or Services or the
manufacture, use, supply, provision or disposal of any
Materials or Services, infringes the rights of any third
party.
- You will not alter or make
any addition to the labelling or packaging of the
Materials and shall not alter, deface or remove in any
manner any trademark, logo, symbol or name or copyright
or trade mark or other proprietary notice attached or
affixed to the Materials or their packaging or labelling.
- Except as permitted under
the Contract, you will not copy or reproduce, nor will
you permit or facilitate the copying or reproduction of,
all or any part of the Materials (including, without
limitation, by electronic means) and you will put in
place (and monitor compliance with) safeguards (to
standards no less than those existing to protect your
own Intellectual Property Rights) to protect our and our
licensors' Intellectual property Rights in the
Materials.
- You shall at all times
indemnify us in full in respect of any infringement of
any Intellectual Property Rights arising as a result of
your use of any Intellectual Property Rights outside of
the terms of the Contract.
- If you breach or permit a
breach of the terms of the licence to use Materials
granted to you under the Contract we may immediately
terminate your licence to use them. You acknowledge that
such a breach may cause us irreparable harm in respect
of which it may be difficult for us to ascertain
financial loss. Accordingly, in addition to any other
rights that we have, you acknowledge that we shall be
entitled to seek injunctive relief in respect of such
breach.
- Immediately following
termination of your licence to use Materials, you shall
cease using the Materials and, if we so require, delete
or return as we direct from all computer hardware and
storage media and otherwise destroy all copies of
Materials (in any form or in any media) that we have
made available or supplied to you. You shall warrant
that you have done these acts within 30 days of
termination of your licence.
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We shall
not be liable to you and we reserve the right to defer
the date of delivery or to cancel the Contract or reduce
the volume of the Goods ordered by you if we are
prevented or hindered from or delayed in the carrying on
of our business due to circumstances beyond our
reasonable control including, without limitation, acts
of God, governmental actions, war or national emergency,
acts of terrorism, protests, riot, civil commotion,
fire, explosion, flood, epidemic, lock-outs, strikes or
other labour disputes (whether or not relating to either
party's workforce), or restraints or delays affecting
carriers or inability or delay in obtaining supplies of
adequate or suitable materials.
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- The provisions in this
condition 14 apply where you make use of the Website
to access or view the Materials.
Passwords
- We shall provide you
with user ID’s and passwords in respect of each
Authorised User who is entitled to access the Website
(or to all Authorised Users if you have requested and
we have agreed corporate access). You acknowledge that
each password is unique and you agree to put in place
appropriate technical and administrative controls to
ensure the safekeeping of passwords and ensure that
use is strictly limited to the relevant Authorised
User (whether we have issued passwords on an
individual or a corporate basis). You shall
immediately notify us upon becoming aware of any
unauthorised use of a password. You shall ensure that
Authorised Users do not download more than the number
of copies of the Materials specified to which they are
entitled from the Website and that they do not copy
the Materials or make it available to any third party
other than as authorised by us.
- We shall be entitled to
assume that any acts or dealings made through the
Website where a valid password has been entered are
made by the Authorised User to whom that password has
been allocated and that such dealings are made on
behalf of you. You shall remain responsible in respect
of all such acts and dealings.
Access and Use
- You acknowledge that
from time to time we may need to carry out maintenance
of the Website, and that it may be necessary for
access to some or all of the Website to be temporarily
suspended. We shall use reasonable endeavours to
ensure maintenance is carried out with as little
disruption as reasonably practicable to the ability of
browsers to access the Website. We shall, in any
event, be entitled to suspend, restrict or terminate
access to the Website or to modify any part of the
Website for any reason at any time.
- You agree not to use the
Materials made available to you on or via our Website
such that you cause the whole or part of the Website
or such Materials to be interrupted, damaged, rendered
less efficient or in any way impaired for you, your
Authorised Users or any third party.
- You agree that you will
only use the Website in a manner which is consistent
with the Contract and in such a way as to ensure
compliance with applicable laws and regulations. In
particular you will not use the Website to transmit,
post or download any material which is defamatory,
offensive or of an obscene or menacing character or
which in our judgement may cause annoyance,
inconvenience or anxiety to any person. We reserve the
right to remove any information that you transmit,
post or download at our sole discretion without
notifying you.
- You shall be responsible
for making all arrangements that will allow you to
access the Website (including without limitation
obtaining the equipment and paying for telephony and
other charges which are necessary for you to access
the Website).
Data Protection
- You acknowledge that
prior to and when an Authorised User accesses the
Website we will collect personal data regarding the
way in which they use the Website. This information
will be used by us to customise the Website to compile
management and information statistics and for billing
purposes. You agree that we may do this and that you
will be responsible for notifying and obtaining
relevant consents from Authorised Users for us to do
this prior to giving them a password and submitting
their details to us. Further details of the Privacy
Policy are available on the Website and shall form
part of the Contract.
General
- You will comply with all
reasonable instructions issued by us from time to time
relating to use of the Website (including without
limitation the Site Terms, Copyright Notice and any
additional terms and conditions posted on the
Website).
- You shall ensure that
your employees, agents and contractors comply with
your obligations under these provisions. You agree to
indemnify us against all liabilities, claims, losses,
damages, demands, charges, costs, and expenses
(including without limitation legal expenses) which we
may suffer or incur as a result of any breach of your
obligations in this condition 14.
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- Each of our rights or
remedies under the Contract is without prejudice to
any other of our rights or remedies whether under the
Contract or not.
- If any provision of the
Contract is found by any court, tribunal or
administrative body of competent jurisdiction to be
wholly or partly illegal, invalid, void, voidable,
unenforceable or unreasonable it shall to the extent
of such illegality, invalidity, voidness, voidability,
unenforceability or unreasonableness be deemed
severable and the remaining provisions of the Contract
and the remainder of such provision shall continue in
full force and effect.
- Failure or delay by us
in enforcing or partially enforcing any provision of
the Contract will not be construed as a waiver of any
of our rights under the Contract.
- Any waiver by us of any
breach of, or any default under, any provision of the
Contract by you will not be deemed a waiver of any
subsequent breach or default and will in no way affect
the other terms of the Contract.
- The parties to this
Contract do not intend that any term of this Contract
will be enforceable by virtue of the Contracts (Rights
of Third Parties) Act 1999 by any person that is not a
party to it.
- You shall not assign,
charge, transfer, sub-contract or purport to assign,
transfer or sub-contract any of your rights or
obligations under the Contract without our prior
written consent. We will not unreasonably withhold
such consent. We may assign, charge, transfer or
sub-contract any of our rights or obligations under
the Contract to any of our subsidiary or affiliated
companies, or to any other person as part of a merger,
reorganisation or sale of our business or our assets.
- A notice required or
permitted to be given by either party to the other
under the Contract shall be in writing addressed to
that other party at its registered office or principal
place of business or such other address as may at the
relevant time have been notified pursuant to this
provision to the party giving the notice.
- The formation,
existence, construction, performance, validity and all
aspects of the Contract shall be governed by English
law and the parties submit to the exclusive
jurisdiction of the English courts. All dealings,
correspondence and contacts between IGD and the Buyer
shall be made or conducted in the English language,
unless IGD agrees expressly or by its conduct to deal,
correspond or contact with the Buyer in another
particular language.
- Nothing in the Contract
shall create or be deemed to create a partnership, an
agency or a relationship of employer and employee
between the parties.
- We shall keep a record
of the Contract until six years after we have accepted
your order. However, for your future reference, we
advise and recommend that you print and keep a copy of
the Contract and keep it for your future reference.
When making an order on our website, you must follow
the instructions on our website as to how to make your
order and for making changes to your order before you
submit it to us.
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IGD Letchmore Heath
Watford
Herts WD25 8GD
UK
Tel: +44 (0) 1923 857 141
Fax: +44 (0) 1923 852 531 |
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